CRM directional thesis
Slack sits in a precarious spot because its chat data goes stale fast, so it is easy to rebuild a copy and drain its value, while the real customer records underneath are safer.
“Slack has done it most publicly. Slack is owned by Salesforce. They cut off access to Glean, where Glean can no longer access Slack data. And the reason is they don't want Glean to build on top of them and then slowly suck out the value that Slack has.”14:50claim_id
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