CRM directional thesis
The golden SaaS model breaks when AI piles on heavy running costs, sales stays expensive, and customers can just build it themselves.
“now you add this AI part of it, you've now added a humongous COGS, right? Your cost of goods sold in any AI software is really hard and really big.”118:19claim_id
mcl_c538b22bcea2be5751open evidence ↗Human-reviewed public claim.
Evidence URL, source timestamp, and excerpt are attached to this permanent claim page.
Creators or reviewers can request reclassification, context, or entity corrections without erasing the source record.