CRM directional thesis
SaaS giants are guarding their fat margins instead of running AI agents, which guarantees they lose, exactly the mistake retailers made with e-commerce.
“And that's exactly what the SaaS companies are doing. They have their 70%, 80%, 90% gross margins, and they are reluctant to accept AI gross margins.”71:11claim_id
mcl_ab44049194154458e3open evidence ↗Human-reviewed public claim.
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