CRM directional thesis
Demand is higher than ever, so we hired almost 20% more salespeople while AI let us freeze engineers and cut service staff, the SaaS death story is wrong.
“I'm not hiring more engineers in fiscal year, you know, '26... because I was using coding agents... And I didn't hire more service agents in the year. I held it flat and then reduced it slightly because I'm using service agents.”57:05claim_id
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